Shipping policy

Effective Date: October 18, 2026
Last Updated: October 18, 2026
Website: https://deartot.com

At DearTot, we take care in preparing and shipping every order to ensure your products arrive safely and ready to become part of your family's everyday adventures.

As the new home for Lily & River, DearTot is committed to providing a reliable, transparent, and convenient shipping experience for our customers.

Please review our Shipping Policy before placing an order. This policy explains how orders are processed, shipped, tracked, and delivered.

By placing an order through our website, you acknowledge the shipping terms outlined below, subject to applicable consumer protection laws.

SHIPPING DESTINATIONS

DearTot currently ships to eligible addresses within the United States.

Domestic Shipping

We offer shipping to eligible addresses within the contiguous United States (the lower 48 states).

Shipping availability to Alaska, Hawaii, U.S. territories, APO/FPO addresses, and P.O. boxes may be limited depending on product size, weight, and carrier restrictions.

International Shipping

International shipping is currently unavailable.

If international shipping is offered, applicable shipping costs, customs duties, taxes, and import fees will be disclosed or explained during checkout as required by law.

Customers are responsible for any applicable import charges not included in the purchase price, provided those charges have been appropriately disclosed.

ORDER PROCESSING TIMES

We strive to process and prepare orders as efficiently as possible.

Standard Order Processing:

Non-holiday season: 2–5 business days
Holiday Season 2026: Preorders for Christmas will be fulfilled by 12/7/2026.
Pre-Orders January 2027: Order processing will begin again starting 1/4/2027.

Processing times refer to the period required to verify payment, prepare merchandise, package products, and arrange shipment.

Processing times do not include carrier transit time.

Business days are Monday through Friday, excluding recognized holidays and scheduled business closures.

Orders placed on weekends or holidays will generally begin processing on the next business day.

During product launches, holidays, promotional events, or periods of high order volume, processing times may be extended.

If a material delay occurs, we will communicate updated information and provide any options required by applicable law.

SHIPPING METHODS AND DELIVERY ESTIMATES

DearTot uses established shipping carriers to deliver orders safely and efficiently.

Depending on package size, weight, destination, and availability, orders may ship through:

UPS
FedEx
USPS
Other qualified shipping or freight providers

Estimated Standard Delivery: 3–7 business days after package(s) checked in with shipping carrier(s).

Shipping estimates are calculated separately from order processing times.

Delivery estimates are not guaranteed unless a guaranteed delivery service is expressly offered.

Actual delivery times may vary due to carrier operations, weather, holidays, destination, and other circumstances beyond our reasonable control.

SHIPPING RATES AND CHARGES

Shipping charges are calculated based on factors that may include:

Package dimensions and weight.
Shipping destination.
Selected shipping method.
Carrier rates.
Oversized package requirements.
Applicable shipping promotions.

Shipping costs will be displayed during checkout before an order is finalized.

Some products may qualify for free or discounted shipping when specifically advertised.

Any applicable free shipping thresholds, geographic restrictions, or promotional conditions will be disclosed at the time of purchase.

We reserve the right to modify shipping rates and promotional offers for future orders.

Changes to shipping rates will not retroactively affect accepted orders.

OVERSIZED AND HEAVY PRODUCTS

Certain DearTot and Lily & River products, including children's climbing furniture, play structures, and larger furniture pieces, may require special packaging or shipping arrangements.

Oversized products may:

Ship in larger or multiple cartons.
Require additional handling or packaging.
Have different delivery estimates.
Incur higher shipping charges.
Require delivery through a specialized carrier.

Any applicable oversized shipping charges will be disclosed before purchase completion.

Some large products may arrive in separate shipments even when purchased in the same order.

Tracking information will be provided for individual packages when available.

Unless expressly stated in the product listing, shipping does not include in-home assembly, installation, or removal of packaging materials.

ORDER CONFIRMATION AND TRACKING

After successfully placing an order, customers will receive an order confirmation at the email address provided during checkout.

Once an order ships, a shipping confirmation will generally be sent containing available tracking information.

Tracking information may take 24–48 hours to update after a shipping label is created or a package is transferred to the carrier.

Customers may use the provided tracking link to monitor shipment progress.

If you have not received tracking information after the published processing period, please contact DearTot customer support.

MULTIPLE ITEMS AND SPLIT SHIPMENTS

Orders containing multiple products may be shipped separately due to product size, packaging requirements, inventory location, or carrier restrictions.

Customers may receive more than one package or tracking number.

Separate shipments may arrive on different dates.

When possible, DearTot will provide tracking information for each shipment.

Customers will not be charged additional shipping fees for split shipments initiated by DearTot unless such charges were disclosed and accepted during checkout.

SHIPPING ADDRESS ACCURACY

Customers are responsible for providing complete and accurate shipping information during checkout.

Please verify the following before submitting an order:

Recipient's full name.
Street address.
Apartment, suite, or unit number, if applicable.
City, state, and ZIP code.
Contact email and telephone number, when required for delivery.

If you notice an error in your shipping address, contact us as soon as possible.

We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed once an order has entered fulfillment or has been transferred to the carrier.

Additional carrier fees resulting from an incorrect address or a customer-requested delivery change may be charged when permitted by law and appropriately disclosed.

LOST, MISSING, OR DELAYED PACKAGES

If your tracking information indicates that your package is delayed, missing, or delivered but you have not received it, please contact DearTot customer support.

Before contacting us, you may wish to:

Review the tracking information.
Verify the shipping address provided during checkout.
Check with household members or building management.
Check secure delivery areas around your property.

DearTot will assist customers in investigating missing shipments and coordinating with the applicable carrier when appropriate.

If an order is lost in transit or is not delivered, DearTot will evaluate the circumstances and provide a replacement, refund, or other appropriate resolution consistent with applicable law.

A carrier's delivery scan does not automatically eliminate any rights or remedies available to customers under applicable law.

DAMAGED SHIPMENTS

We take care in packaging our products to help protect them during transportation.

If your order arrives with damaged packaging or damaged merchandise, please contact DearTot as soon as reasonably possible.

To help us evaluate the issue, please provide:

Your order number.
A description of the damage.
Photographs of the damaged product.
Photographs of the shipping carton and packaging, if available.
Photographs of the shipping label, if available.

Recommended Reporting Period: Within 7 days after delivery. EXCEPTION: Any issues with orders not opened until Christmas need to be reported no later than January 2nd.

This reporting period is intended to help us investigate shipping damage efficiently. It does not eliminate any statutory rights or remedies for defective, damaged, or nonconforming products.

Please retain the original packaging until we provide further instructions, if reasonably possible.

Depending on the circumstances, DearTot may arrange replacement components, a product replacement, a return, or a refund.

Important: If a children's climbing structure, furniture item, or other product appears damaged or structurally compromised, do not assemble or use it until the issue has been resolved.

INCORRECT OR MISSING ITEMS

If you receive an incorrect product or discover that an item or component is missing from your order, please contact us promptly.

Include your order number, a description of the issue, and photographs when helpful.

DearTot will review the order and arrange an appropriate resolution, which may include sending missing components, replacing an incorrect item, or providing another remedy consistent with applicable law.

Customers will not be responsible for additional shipping charges resulting from fulfillment errors made by DearTot.

RETURNED OR UNDELIVERABLE PACKAGES

Packages may be returned to DearTot for reasons including:

An incomplete or incorrect delivery address.
Carrier delivery restrictions.
Repeated unsuccessful delivery attempts.
Refusal of delivery.
Failure to retrieve a package from an authorized pickup location.

If a package is returned to us, we will contact the customer when reasonably possible to discuss available options.

Reshipping fees may apply when a return results from customer-provided address errors or other customer-requested changes, subject to applicable law and prior disclosure.

If the return results from an error by DearTot or its fulfillment providers, we will arrange an appropriate resolution without imposing additional shipping charges on the customer.

ORDER CHANGES AND CANCELLATIONS

If you need to modify or cancel an order, please contact DearTot as soon as possible.

We will make reasonable efforts to accommodate requests submitted before an order enters shipment preparation or fulfillment.

Once an order has shipped, changes or cancellations may no longer be possible.

Customers may still be eligible for returns or refunds under our published Refund and Return Policy and applicable law.

Any cancellation restrictions applicable to custom or made-to-order products will be disclosed before purchase.

HOLIDAYS AND UNEXPECTED SHIPPING DELAYS

Shipping and processing schedules may be affected by:

Federal holidays.
Scheduled business closures.
Severe weather or natural disasters.
Carrier service interruptions.
Supply chain disruptions.
Unexpected increases in order volume.
Events beyond our reasonable control.

DearTot will make reasonable efforts to communicate significant delays.

Where required by law, customers will be provided with applicable notices, cancellation opportunities, and refund options when an order cannot be shipped within the promised timeframe.

DELIVERY AND PRODUCT SAFETY

Some DearTot products require assembly before use.

Customers should inspect all packages, components, and hardware upon arrival.

Do not allow children to use products that are incomplete, improperly assembled, or damaged.

Always follow the assembly instructions, product warnings, age recommendations, weight limits, and supervision requirements provided with each product.

Packaging materials, including plastic bags, protective films, straps, and small packing components, should be kept away from young children and disposed of appropriately.

For additional information, please review our Terms of Service and any product-specific safety instructions.

REFUNDS AND RETURNS

Shipping-related refund and return eligibility is governed by our Refund and Return Policy, subject to applicable consumer protection laws.

Depending on the reason for the return, original shipping fees or return shipping costs may be refundable or nonrefundable as disclosed in the applicable policy.

Customers should review the Refund and Return Policy before initiating a return.

Nothing in this Shipping Policy limits rights or remedies that cannot be excluded under applicable law.

CHANGES TO THIS SHIPPING POLICY

DearTot reserves the right to update or modify this Shipping Policy to reflect changes in shipping services, carrier availability, business operations, or applicable legal requirements.

Updates will be published on our website with a revised effective or last updated date.

Changes will not retroactively alter shipping terms for accepted orders where prohibited by law.