Refund policy

Effective Date: October 18, 2026
Last Updated: October 18, 2026
Website: https://deartot.com

At DearTot, we believe childhood should be filled with discovery, independence, creativity, and meaningful play.

As the new home for Lily & River, DearTot LLC is proud to offer thoughtfully designed children's furniture, Montessori-inspired products, climbing structures, and developmental play equipment.

We want you to feel confident in every purchase. If something isn't quite right, we're here to help.

DearTot offers a 30-day return window, complimentary prepaid return shipping for approved returns, no restocking fees, and direct exchanges for eligible products.

This Return and Refund Policy explains the conditions under which products purchased directly from DearTot may be returned, exchanged, replaced, or refunded.

This policy applies to eligible DearTot and Lily & River branded products purchased through our official website at https://deartot.com.

Purchases made through third-party retailers or marketplaces are generally subject to the return procedures of the original seller, without limiting any applicable legal rights or manufacturer warranty obligations.

30-DAY RETURN POLICY

We accept returns of eligible products within 30 calendar days of confirmed delivery.

To qualify for a standard change-of-mind return, products must meet the following conditions:

The return request must be submitted within 30 calendar days after delivery.
The product must be unused and in its original condition.
All original parts, accessories, hardware, and instructions must be included.
The product must not have been assembled, installed, altered, or modified.
The product must be returned in its original packaging or other protective packaging approved by DearTot.
Proof of purchase or a valid order number must be provided.

Products that do not meet these conditions may be ineligible for standard change-of-mind returns.

These requirements do not limit customers' rights relating to defective, damaged, incorrectly supplied, or otherwise nonconforming merchandise under applicable law.

HOW TO INITIATE A RETURN

To request a return, please contact our customer service team.

Email: info@deartot.com
Website: https://deartot.com

Please include:

Your full name.
Your order number.
The product you wish to return.
The reason for your return.
Photographs of the product or packaging, when relevant.

Once your request has been reviewed and approved, DearTot will provide return instructions and a prepaid return shipping label or other prepaid shipping arrangement.

Please do not ship products back without receiving return instructions from DearTot.

Unauthorized returns may experience processing delays.

Customers should follow the return instructions provided and package items securely to help prevent damage during transportation.

RETURN SHIPPING COSTS

DearTot LLC will provide a prepaid return shipping label for approved returns to ensure a convenient and streamlined return process.

For standard change-of-mind returns, customers are responsible for the cost of return shipping. Although DearTot will provide the prepaid shipping label, the actual cost of return shipping will be deducted from the customer's final refund amount.

The following conditions apply:

Prepaid Shipping Label: DearTot will provide a prepaid return shipping label or arrange an approved return shipping method.
Customer Responsibility: The customer is responsible for return shipping costs associated with standard change-of-mind returns.
Refund Deduction: The applicable return shipping charge will be deducted from the total refund amount.
Shipping Cost Disclosure: Customers will be informed of the applicable return shipping cost before confirming their return.
Oversized Products: Larger items, including climbing structures and furniture, may incur higher return shipping costs due to package dimensions, weight, and carrier requirements.
Original Shipping Charges: Original outbound shipping fees are generally nonrefundable for standard change-of-mind returns when separately charged and properly disclosed.

NO RESTOCKING FEES

DearTot does not charge restocking fees for approved returns.

Eligible customers will not be charged a restocking or standard return processing fee.

Refunds remain subject to the product eligibility and condition requirements described in this policy.

Any reduction relating to missing merchandise or damage caused by improper return packaging will be evaluated individually and applied only where permitted by law.

No such deduction will be imposed for defects, shipping damage, or other conditions for which DearTot is legally responsible.

NON-RETURNABLE ITEMS

Certain products may be excluded from standard change-of-mind returns.

These may include:

Custom-made or personalized products, where disclosed before purchase.
Special-order merchandise identified as non-returnable before purchase.
Final sale or clearance items clearly marked as non-returnable.
Products that have been assembled, used, altered, or modified.
Products missing essential components or hardware.
Products damaged through misuse or improper assembly.
Gift cards, where applicable and permitted by law.

Any applicable product-specific exclusions will be disclosed before purchase where required.

These exclusions do not apply where customers are legally entitled to remedies for defective, damaged, incorrect, or otherwise nonconforming merchandise.

ASSEMBLED OR USED PRODUCTS

Many DearTot and Lily & River products require assembly and are designed for active use by children.

For standard change-of-mind returns, products must remain unassembled and unused unless DearTot expressly authorizes an exception.

Once a product has been assembled or used, it may no longer qualify for a standard return.

However, if a product is defective, damaged upon arrival, missing necessary components, or fails to conform to applicable warranties or legal requirements, customers should contact DearTot for assistance.

Such concerns will be evaluated separately from standard change-of-mind returns.

DAMAGED OR DEFECTIVE PRODUCTS

We take care in manufacturing, inspecting, packaging, and shipping our products.

If your order arrives damaged, defective, or otherwise not as expected, please contact us as soon as reasonably possible.

Recommended Damage Reporting Period: Within 7 calendar days of delivery.

When reporting an issue, please provide:

Your order number.
The product name or model.
A description of the issue.
Photographs showing the damage or defect, when available.
Photographs of the shipping carton and packaging, if available.

The seven-day reporting period is a recommendation intended to help us investigate and resolve shipping damage efficiently.

Failure to report damage within seven days does not automatically eliminate your warranty rights or any remedies available under applicable law.

Depending on the circumstances, DearTot may offer:

Replacement parts or hardware.
A replacement product.
An exchange.
Repair assistance, when appropriate.
A full or partial refund.
Another remedy consistent with applicable law.

DearTot will cover necessary return shipping costs for approved returns involving defective or damaged products.

Important Safety Notice: If a children's climbing structure, furniture item, or other product appears damaged, unstable, structurally compromised, or potentially unsafe, discontinue use immediately and keep the product away from children until the concern has been resolved.

INCORRECT OR MISSING ITEMS

If you receive an incorrect product or discover that an item, accessory, or component is missing from your order, please contact DearTot promptly.

Include your order number, a description of the issue, and photographs when helpful.

DearTot will review the concern and arrange an appropriate resolution, which may include:

Shipping missing parts or hardware.
Replacing an incorrect item.
Arranging an exchange.
Providing a refund where appropriate.

Customers will not be charged additional shipping fees to correct fulfillment errors attributable to DearTot.

DIRECT EXCHANGES

DearTot offers direct exchanges for eligible products.

Customers may request an exchange within 30 calendar days after delivery, provided the product meets the standard return eligibility requirements outlined in Section 2.

To request an exchange, contact our customer service team with your order number and the product you would like to exchange.

Exchanges are subject to product availability.

If the replacement product has a different purchase price, any applicable price difference will be communicated and resolved before the exchange is finalized.

DearTot will provide prepaid return shipping for approved exchanges.

Shipping arrangements for the replacement product will be confirmed during the exchange process.

If the requested replacement is unavailable, we may offer an alternative product, store credit with your agreement, or a refund.

Exchanges involving defective, damaged, or incorrect products will be handled in accordance with applicable law and any applicable warranties.

OVERSIZED FURNITURE AND CLIMBING EQUIPMENT

Certain DearTot and Lily & River products, including climbing structures, play furniture, and larger wooden products, require specialized packaging or shipping arrangements.

For eligible returns or exchanges involving oversized products:

Customers must contact DearTot before arranging shipment.
Products must be properly packaged to prevent damage.
Original components, hardware, and instructions must be included.
Special carrier arrangements may be required.
DearTot will provide or arrange prepaid return shipping for approved returns and exchanges.

Customers should retain original packaging whenever practical to simplify the return process.

If original packaging is unavailable, DearTot may provide instructions for suitable alternative packaging.

Additional handling requirements do not create a restocking fee.

Products returned with damage caused by inadequate packaging may be subject to an appropriate refund adjustment only where permitted by law and consistent with the disclosed terms of the return.

REFUND PROCESSING

Once an approved return has been received and inspected, DearTot will notify the customer of the refund determination.

Approved refunds will generally be processed within 5–7 business days after refund approval.

Refunds will ordinarily be issued to the original payment method used for the purchase.

Depending on the payment provider or financial institution, additional time may be required for the refund to appear in the customer's account.

For standard change-of-mind returns, original outbound shipping charges may be nonrefundable when separately charged and properly disclosed.

DearTot does not deduct restocking fees or standard approved return shipping charges.

Where applicable law requires an earlier refund, a different refund method, or reimbursement of additional charges, those legal requirements will control.

ORDER CANCELLATIONS

If you need to cancel an order, please contact DearTot as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order enters fulfillment or shipment.

Once an order has shipped, cancellation may no longer be possible. However, eligible products may be returned within 30 calendar days after delivery under this policy.

Custom or made-to-order products may have additional cancellation restrictions, which will be disclosed before purchase.

If DearTot cancels an order after collecting payment, an appropriate refund will be issued in accordance with applicable law.

LATE OR MISSING REFUNDS

If you have been notified that a refund was processed but have not received it, please:

Check the account associated with your original payment method.
Contact your bank or payment provider to determine whether the refund is pending.
Allow the applicable processing period communicated by your payment provider.
Contact DearTot if the refund remains unresolved.

Our customer service team will assist with reviewing the refund status.

GIFT PURCHASES

Products purchased as gifts may qualify for return or exchange when they meet the eligibility requirements of this policy.

Refunds will generally be issued to the original payment method unless another arrangement is authorized and permitted by law.

Gift recipients may contact DearTot to discuss available exchange or store credit options.

A valid order number or other proof of purchase may be required.

PRODUCT SAFETY AND RETURNED MERCHANDISE

Because DearTot sells products intended for children, product safety is an important consideration when evaluating returned merchandise.

Returned products may be inspected for:

Structural damage.
Missing or damaged hardware.
Signs of improper assembly.
Excessive wear.
Unauthorized modifications.
Other conditions affecting product safety.

Inspection findings may affect eligibility for standard change-of-mind returns, subject to applicable law.

DearTot reserves the right to determine whether returned merchandise is suitable for resale, refurbishment, recycling, or disposal.

Products that do not meet applicable safety requirements will not knowingly be resold as safe for use.

WARRANTY CLAIMS

Some DearTot and Lily & River products may be covered by express warranties or other applicable warranty protections.

Warranty eligibility and available remedies will be determined by the applicable warranty terms and governing law.

Warranty claims may be handled separately from standard returns.

Customers experiencing product defects outside the 30-day return window are encouraged to contact DearTot for assistance.

The expiration of the standard return window does not automatically terminate applicable warranty protections or statutory consumer rights.

CONSUMER RIGHTS

DearTot is committed to conducting business in accordance with applicable federal and state consumer protection laws.

Nothing in this Return and Refund Policy is intended to waive, restrict, or eliminate any rights or remedies that cannot legally be excluded.

Customers may have additional legal rights relating to:

Defective or unsafe products.
Incorrect or incomplete orders.
Product warranties.
Shipping delays or undelivered merchandise.
Other legally protected consumer transactions.

Where this policy conflicts with mandatory applicable law, the applicable law will control.

CHANGES TO THIS POLICY

DearTot reserves the right to update or modify this Return and Refund Policy to reflect changes in business operations, product offerings, fulfillment procedures, or applicable legal requirements.

Updates will be published on our website with a revised effective or last updated date.

Changes will not retroactively eliminate rights arising from purchases made under previously applicable terms.